Betswiz FAQ — All your questions answered, right here

Only one Betswiz account can be registered per mobile number. Any attempt to create multiple accounts will result in all accounts being permanently suspended and balances may be forfeited.

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. If you don't remember your mobile number either, please contact our support team.

Yes, the minimum age to register on Betswiz is 18. Anyone under this age cannot create an account. Providing false information during age verification will result in permanent account closure.

The minimum deposit amount on Betswiz is just BDT 500. There is no set maximum deposit limit, though KYC verification may be required for larger amounts.

bKash and Nagad deposits are usually instant (1–5 minutes). Bank transfers may take up to 1–6 hours. If you experience any issues, contact support with your transaction number.

Betswiz does not charge any deposit fees. However, your mobile banking app (e.g. bKash) may apply its own transaction fees. This is beyond Betswiz's control.

The minimum withdrawal amount on Betswiz is BDT 500. KYC verification is mandatory for withdrawals above BDT 10,000. The maximum daily withdrawal limit is BDT 50,000.

KYC (Know Your Customer) is an identity verification process. You can complete KYC by submitting a photo of your National ID (NID) or passport. It secures your account and is required for large withdrawals.

If your funds haven't arrived within 24 hours of your withdrawal request, contact Betswiz via Live Chat. Share your transaction number and amount for a quick resolution. This is usually caused by a technical issue and is resolved promptly.

No, bonus funds cannot be withdrawn directly. After claiming a bonus, you must wager a specified amount (typically 5–10 times the bonus) before it becomes withdrawable. See the promotions page for full terms.

Yes, Betswiz features new offers and promotions every day. Daily cashback, reload bonuses, referral bonuses, and special match offers are available on a regular basis. Check the Promotions page frequently.

Live betting means placing bets in real time while a match is in progress. Log in to Betswiz, go to the Sports section, and place your bets on ongoing matches from the "Live" tab. Odds change every moment.

After logging in to Betswiz, head to the Bingo section. Join a bingo table of your choice, purchase your tickets, and enjoy the game. New tournaments and exciting prizes are available every day.

Once a bet is placed, it generally cannot be cancelled. However, Betswiz offers a "Cash Out" feature that lets you settle a bet while the match is still in progress. This feature is not available on all matches.

Contact Betswiz support immediately. We will temporarily lock your account and launch an investigation, then reset your password and restore your access.

Yes, completely confidential. Betswiz never sells or shares your personal information with any third party. Our Privacy Policy prohibits disclosure of your data except where required by law.