Privacy & Security

Betswiz Privacy Policy — Your Data, Our Responsibility

Betswiz takes your personal information very seriously. On this page, learn what data we collect, how we use it, and how we keep it safe.

Last Updated: January 1, 2026 | Version 2.8

6 core principles guiding Betswiz's commitment to your privacy

End-to-end encryption

All your data on Betswiz is secured with 256-bit SSL encryption. No third party can access or read this information.

Minimal Data Collection

We collect only the information strictly necessary to provide our services. No excessive or unnecessary data is requested.

Never Sold to Third Parties

Betswiz never sells your personal information to advertisers or third parties. Your data belongs to you alone.

You are in control of your data

You have the right to view, correct, or delete your own data. Betswiz fully respects this right.

Transparent Cookie Policy

Betswiz is transparent about its use of cookies. You have the option to disable non-essential cookies at any time.

Retention for a Defined Period

Unnecessary data is deleted after a set period. Betswiz never retains data longer than required.

01

Introduction — Why This Policy Matters

When you create a Betswiz account, visit any page, or use our services, certain information naturally comes to us. In this Privacy Policy, we want to be clear about what that information is, why it is needed, and how we use it.

Betswiz believes privacy is a fundamental right. That is why we built our platform with security at its core from day one. Reading this policy will show you just how safe your data is in our hands.

Our commitment

Betswiz will never use your information without authorization. Should this policy be violated, we take full responsibility.

02

What information we collect

Betswiz collects two types of information — what you provide directly, and what is collected automatically.

Information you provide directly:

  • Full Name, Date of Birth & Nationality
  • Email address and mobile number
  • Permanent Address
  • Copy of National ID or Passport (for KYC purposes)
  • Payment Method Details (Mobile Banking Number)

Automatically Collected Information:

  • Your device type and operating system
  • Browser Type & Language
  • IP address and approximate location
  • Time Spent on the Platform & Pages Visited
  • Betting Activity & Transaction History

Automatically collected data is primarily used to ensure security and enhance your experience.

03

How We Use the Data We Collect

Betswiz uses your information solely for the purposes listed below — nothing more.

  • Account creation, verification, and management
  • Deposit & Withdrawal Processing
  • Detecting Suspicious Activity & Fraud
  • Customer Service & Support
  • Sending you relevant promotions (subject to your consent)
  • Compliance with legal obligations
  • Improving Platform Quality & Security

If you do not wish to receive marketing messages, you can opt out through your account settings or by contacting support. Betswiz fully respects this choice.

04

Sharing Data with Third Parties

Betswiz never sells your personal information. However, limited data may need to be shared in certain specific circumstances.

Recipients Type of Data Purpose Legal basis
Payment Providers Transaction Information Payment Processing Contractual Obligation
KYC Verifier Identity Documents Age & Identity Verification Legal
Security Software Log Data Fraud Detection Interests
Government / Court Required Information Compliance with legal orders Legal obligations
Stay Assured

Betswiz does not share your information with any third party beyond those listed above. Your data is never sold to advertisers.

05

Cookie Policy

Betswiz uses cookies on its website. A cookie is a small file stored in your browser that helps improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: Used to maintain your login session and ensure security. These cookies cannot be disabled.
  • Functional cookies: To remember your language preference and settings.
  • Analytics Cookies: To analyse website usage (anonymously).
  • Session Cookie: Active during your session and deleted once the browser is closed.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

06

Our security measures

Betswiz protects your data using the highest industry-standard security technology. Our security team monitors the platform 24/7.

  • 256-bit SSL/TLS Encryption — across all data transmissions
  • Two-Factor Authentication (2FA) — Protecting Your Account
  • Real-Time Fraud Detection System
  • Regular Security Audits & Penetration Testing
  • Data Backup & Disaster Recovery Planning
Important

The Betswiz team will never ask for your password. Anyone requesting your password is attempting fraud — report it to support immediately.

While we apply the highest security standards, no organisation can guarantee 100% security on the internet. That's why we encourage you to stay vigilant — use a strong password and report anything suspicious to us immediately.

07

How Long We Retain Your Data

Betswiz retains your data only for as long as necessary. Even after account closure, some information may need to be kept for legal reasons.

  • Account information: Duration of active account + 5 years
  • Transaction Records: 7 Years (as required by financial regulatory authorities)
  • KYC documents: 5 years after account closure
  • Support Chat Logs: 2 years
  • Analytics Data (Anonymised): Indefinite (no individual is identifiable)

After the defined retention period, data is securely deleted or anonymised so that no individual can be identified.

08

Your privacy rights

Every Betswiz member has fundamental rights regarding their personal data. We fully support and uphold these rights.

Right to Access

You have the right to know what information Betswiz holds about you.

Right to Rectification

You may request that any inaccurate or outdated information be corrected.

Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Data Portability

You have the right to download a copy of the data we hold about you.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

Right to object

You may object to the use of your data for marketing purposes at any time.

To exercise any of these rights, email [email protected] or reach out via live chat. Betswiz typically processes requests within 30 days.

09

Child Protection Policy

Betswiz services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

  • Age verification is mandatory at the time of registration.
  • Any account identified as belonging to a minor is closed immediately.
  • All collected data is permanently deleted.
For Parents

If you believe your child is using Betswiz, contact us immediately. We will act promptly.

10

Privacy Policy updates

Betswiz may update this Privacy Policy from time to time. The date of each revision will be shown at the top of this page.

For significant changes, we will notify you via your registered email or display a clear message on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you do not agree to the updated policy, you may request to close your account. In that case, you will be given the opportunity to withdraw your available balance in full.

11

Get in Touch

For any questions or concerns about our Privacy Policy, feel free to reach out to Betswiz's privacy team.

Betswiz aims to respond in writing to any privacy-related complaint within 15 business days of receipt.

Safe & Trusted

Your data is protected — starting now BetswizJoin

We are committed to protecting your privacy. Register securely and start enjoying the best betting experience in Bangladesh.

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